Refund Policy

Credit returns and payment refunds

A return of credits and a refund to your payment method are different things. The rules below apply to credit packs and subscriptions purchased through the service. Prices and availability are shown on the pricing page and at checkout.

Cancellation

• Subscriptions can be canceled from your billing settings at any time. The current period stays active until it ends, and the plan does not renew.
• One-time purchases are final once the purchased credits have been used.
• Failed or undelivered service is handled as described below.

Failed or undelivered service

If a paid feature fails because of a confirmed technical fault on our side, we return the credits it consumed once, or provide an equivalent remedy. Credits returned under this section do not automatically refund your payment method.

A request that is rejected before any credits are consumed uses no credits. Long processing times, slow third-party providers or a delay in receiving an email are not by themselves a failure; contact support if the outcome and your balance disagree.

Requesting a purchase refund

Email support@texttostl.net or open an account support ticket. Include your order reference, purchase date, account email and a short explanation.

Purchase refunds require review of the order, payment status, credit usage, the terms shown at purchase and applicable consumer rights. Report duplicate charges, an incorrect charge or paid credits that did not arrive so the records can be checked. An automatic credit return does not by itself refund a payment. This page does not promise a blanket cash-refund window, a partial-refund formula or immediate approval.

If a purchase refund is approved, the corresponding credits may be revoked and the payment is returned through the original payment provider where supported. Do not keep spending credits associated with a purchase you asked us to refund.

Timing and safe contact

Send a request as soon as you notice the issue. Review and payment-provider processing are separate steps, so we do not guarantee a fixed response or bank-posting time. We may ask for the information needed to match the request to your purchase. Never send a password, full card number, card security code or API key.

These rules do not limit mandatory legal rights. For the wider service rules, read the Terms of Service. For access or billing help, visit Support.